faastr.tech / support
Get unstuck, and get back to building.
Onboarding walkthroughs, answers to the questions founders ask most, and a direct line to a human on the FaaStr team.
01 - Getting started
Your first 20 minutes with FaaStr Flow.
Book a 30-minute onboarding session with the FaaStr team - free on every plan.
ASK FOR A TIME ▸Install FaaStr Flow
- Install FaaStr from the Google Workspace Marketplace. It appears in Gmail and Google Chat - nothing to configure.
- Add FaaStr to a Chat space, or open a direct message with it.
- Type /faastr help to see every command.
Point Flow at your Drive
- Run /faastr onboard - five short steps on the company, problem, solution, model and strategy. You can stop and resume.
- Connect Drive with /faastr gdrive init, signing in with the account that owns your company docs.
- Add documents with /faastr upload, then /faastr update-context so Flow builds the knowledge graph from them.
- Ask your first question: /faastr ceo How should I price my product?
Build your knowledge base
- Attach a document with /faastr upload. FaaStr files it in the right folder, or pick one with /faastr upload finance. PDF, DOCX, XLSX, PPTX, TXT and CSV all work.
- Run /faastr update-context. Flow synthesizes your files into a company summary, financial snapshot, team roster and competitive landscape.
- Run /faastr viz for a link to your knowledge graph. Gaps show up as tasks the agents draft for you.
Work with your C-suite
- Ask a seat directly: /faastr ceo, /faastr cpo, /faastr cto or /faastr cfo, followed by your question.
- Validate an idea with /faastr ideas. It walks nine steps and ends in a pitch deck and market research.
- Need to stop? /faastr gdrive revoke removes Drive access and deletes stored tokens. /faastr reset clears your FaaStr workspace data.
What happens after you install
From install to a living company knowledge graph.
Add FaaStr from the Workspace Marketplace, authorize Drive, then either upload the documents you have or let the agents interview you in chat and draft the rest.
- Customer step
- Decision / fork
- AI agent layer
Install
Add “FaaStr” from the Workspace Marketplace
The customer installs the FaaStr Google Workspace chat app. There is no separate account: it lives in Google Chat.
Connect & authorize
Integrate Google services & grant Drive access
In chat, FaaStr prompts the customer to connect their Google services and authorize Google Drive, the workspace it will organize.
Does the customer already have business docs?
Yes · has existing docs
Upload existing business docs
Drag in contracts, decks, SOPs and brand assets straight from chat.
AI agents
Parsed & categorized
FaaStr reads every file and files it into the right knowledge-base folder.
No · starting fresh
AI Gem agents
Agents interview you in chat
A guided conversation collects everything about the company, step by step.
AI agents
Agents draft the documents
Missing docs are generated from the interview, ready for the customer to refine.
The result · Google Drive
A structured Drive + AI agent knowledge base
SPECIFIED FOLDER STRUCTUREFaaStr/├─ 01_Company/ Brand · Mission · Team├─ 02_Products/ Catalog · Pricing├─ 03_Operations/ SOPs · Policies├─ 04_Sales_GTM/ Decks · Playbooks└─ _KnowledgeBase/ ← agent memory ├─ embeddings/ ├─ entities.json └─ graph.json
Lives in the customer’s own Drive. They keep full ownership and can open every file directly.
Guided setup · the payoff
See the brand knowledge graph, and close the gaps
AI agents close the gaps. Each gap becomes a task: agents draft what’s missing and the graph fills in.
02 - FAQ
Questions founders ask first.
DataWhere does FaaStr get its numbers?
From your own Google Workspace. Flow reads the documents and sheets in your Drive and builds the company knowledge graph there. Every figure traces back to the file it came from.
SecurityDoes my data leave Google Workspace?
No. FaaStr Flow runs inside your own Google Workspace. Your documents, data and knowledge graph live in your Drive, under your Workspace security controls.
FlowWhat is in FaaStr Flow?
Flow is the Google Chat app. It bundles FaaStr Ideas, FaaStr Products and FaaStr Capital, with an AI C-suite of CEO, CPO, CTO and CFO agents. Ideas and Products can also be bought on their own. See how Flow works and pricing.
AccessWho on my team can see what?
Access follows your Google Workspace permissions. Flow reads only what you authorize, and you can revoke Drive access at any time with /faastr gdrive revoke.
CapitalIs FaaStr Capital software or a service?
Both. The raise tracker, data room and diligence ledger are software over your Flow documents. Grants, programs, partners, bankers and buyers come from a partner network on a referral basis. Ask about Capital.
CapitalHow is data room readiness calculated?
Each diligence requirement is weighted by how often it blocks a deal. Documents already filed in your Drive satisfy requirements automatically, so the score moves as Flow files your week.
BillingCan I change plans mid-cycle?
Yes. Moving from a stand-alone stage to the Flow bundle takes effect immediately and is prorated; downgrades apply at the next renewal. Your documents stay in your Drive either way. See pricing.
FlowFaaStr isn't responding to my commands. What should I check?
Use the syntax /faastr <role> <question>, for example /faastr ceo How should I price my product?. Check that FaaStr is installed in your Google Workspace and added to your Chat space; in a shared space, try a direct message to FaaStr first.
DriveGoogle Drive authorization failed. How do I fix it?
Run /faastr gdrive revoke to clear your tokens, then /faastr gdrive init again, signing in with the Google account that owns the Drive.
ExportsCan I export my data from FaaStr?
Everything FaaStr writes lives in your own Google Drive. Download it any time straight from Drive. If answers seem generic, Flow hasn't read your documents yet - run /faastr upload then /faastr update-context.
03 - Help
Talk to us.
The form writes the email for you - it opens in your mail app, addressed to support@faastr.tech, ready to send.
Response targets
- Question 1 business day
- Blocking work 4 hours
- Urgent / data Same day